the view from the apartments
Kit Hill House
Night view of Polperro from Kit Hill House
Kit Hill House Polperro
an aerial view of Polperro
and Holiday Cottage Polperro Cornwall

Privacy & Cookie Policy

Privacy Policy Updated May 2018

We’ve updated our privacy policy to make it easier for you to understand:

  • what information we collect from you
  • why we collect it
  • how we store and use it
  • when and with whom we share it

We are committed to ensuring that your privacy is protected. If you provide information by which you can be identified when using this website, then it will only be used in accordance with this privacy policy.

Information that you provide

When you provide information to us, whether by way of email, enquiry form or telephone you accept that we store that information in order to fulfil your requirements and as required by law.

  • we DO NOT sell, distribute or lease your information to third parties.
  • we WILL NOT share your information with third parties unless we have your permission or are required to do so by law.
  • you can also opt out of our use of Cookies as detailed below

What we collect

We may collect the following information:

  • your name
  • your contact details such as email address, phone number, street address, specific enquiry details and your computer IP address.

Why we collect this information

We require this information to understand your needs and provide you with service, and in particular:

  • to be able to respond to your contact requests
  • to provide services requested

How long we keep this information

We retain this information until we have fulfilled your needs, and for internal record keeping for a period of no longer than 3 years beyond that.

Security

We are committed to ensuring that your information is secure. All personal data is stored in a secure, password protected environment.

Financial Transactions

If you make a booking via Toad Hall Cottages then you will also be covered by their Privacy Policy. The Toad Hall Cottages Privacy Policy can be viewed here .

If you make a booking direct with us then we may take payment from you in person, by bank transfer or PayPal. The PayPal Privicy Policy can be viewed here.

We DO NOT take online payments of any kind and DO NOT request or accept credit card details via email.

Cookies

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with that. You can of course opt out but some of the site features may not perform as intended if you do so. You will find more details on third party cookies below.

Third party Cookies

A cookie is a small text file that is saved to the hard drive of your computer when you use a website. Most browsers allow you to reject some or all cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, Advanced and then which types which / all cookies to be blocked. Blocking all cookies will, however, have a serious negative impact upon the usability of many websites.

Our website uses the following cookies:

Google Analytics Cookies

Our website uses cookies provided by Google Analytics. These cookies allow us to collect information in an anonymous form about engagement with our website. They tell us, for example, the number of visitors to our website, how visitors have come to our website, and the pages they visited. www.google.com/privacypolicy.html , and you can opt-out of the use of these cookies by visiting https://tools.google.com/dlpage/gaoptout.

StatCounter Analytics Cookies  

We use a StatCounter Cookie to determine whether you are a first-time or returning visitor to our  website and to estimate the number of unique visits to the site. No personal information is stored in the cookie. The Cookie is persistent with a life of 5 years. StatCounter analytics cookies – learn more here. 

Trip Advisor Cookies

Trip Advisor uses cookies to recognise you as a new or returning visitor but also to collect information about your browsing activities in order to serve targeted advertising. from Trip Advisor AND third parties. For more details see: http://www.tripadvisor.co.uk/pages/privacy.html

Social Media and YouTube Cookies

Use of links from this site to social media and similar sites such as Facebook, Twitter, Google+ AddThis YouTube etc may result in cookies being placed on your machine by those organisations and their associates.